RETURNS & REFUNDS

We hope you love your Alerria order. If something isn’t quite right, you can find everything you need to know about making a return below.

CHANGE OF MIND RETURNS

Changed your mind? No problem.

You have 14 days from receiving your order to let us know that you would like to make a return. Once you have notified us, you then have a further 14 days to send your item back to us.

To be eligible for a return, we ask that items are:

Unworn and unused
In their original condition
Free from marks, make-up, fake tan, perfume or other signs of wear
Returned with their original Alerria tags and packaging where possible

Please take care when trying on your Alerria pieces. We reserve the right to reduce a refund where an item has been handled beyond what would reasonably be necessary to inspect or try it on and its value has been reduced.

HOW TO MAKE A RETURN

To start a return, please contact us through our Contact Us page with:

Your full name
Order number
The item you would like to return
Your reason for returning

We will then send you the return instructions and return address.

Unless your item is faulty or we have sent you the wrong item, return postage is the responsibility of the customer.

Alerria cannot be responsible for return parcels that are lost before reaching us.

REFUNDS

Once your return has arrived with us, we will inspect the item and process your refund back to your original payment method.

Approved refunds will be processed as soon as possible and no later than 14 days after we receive your returned item.

Please allow additional time for your bank or payment provider to show the refund in your account.

If you return your entire order under your cancellation rights, we will also refund the cost of our standard delivery option. If you chose a more expensive delivery service, any additional amount paid above our standard delivery charge will not be refunded.

FAULTY OR DAMAGED ITEMS

We carefully check every Alerria piece before it leaves us, but if your item arrives faulty, damaged or not as described, please contact us as soon as possible.

Please include:

Your order number
A description of the issue
Clear photographs showing the fault or damage

We will assess the issue and arrange the appropriate next steps.

Where an item is confirmed as faulty, damaged or incorrect, you will not be expected to cover the reasonable cost of returning it to us.

Your statutory rights are not affected by this returns policy.

RECEIVED THE WRONG ITEM?

If we have accidentally sent you the wrong item, please contact us through our Contact Us page with your order number and a photograph of the item received.

We’ll arrange for the incorrect item to be returned and organise the correct item or a refund, depending on availability.

EXCHANGES

At the moment, we do not offer direct exchanges.

If you would like a different size or style, please return your original item for a refund and place a new order through our website.

This is the quickest way to make sure the item you want doesn’t sell out while your return is on its way back to us.

SALE ITEMS

Items purchased in a sale or promotion can still be returned in accordance with the return conditions above, unless an item is legally exempt from cancellation rights.