TERMS & CONDITIONS

Welcome to Alerria.

These Terms & Conditions apply to your use of our website and to any purchases made through Alerria. By accessing our website or placing an order with us, you agree to these Terms & Conditions.

Please read them carefully before making a purchase.

ABOUT US

Alerria is an independent fashion and lifestyle brand based in the United Kingdom.

For any questions regarding these terms or an order you have placed, please contact us at:

Email: at.alerria@gmail.com

USING OUR WEBSITE

You may use our website for personal, non-commercial purposes.

You must not misuse our website, interfere with its operation, attempt to gain unauthorised access to it, or use any Alerria content without our permission.

We reserve the right to update, suspend or withdraw any part of the website where reasonably necessary.

PRODUCTS

We make every effort to display our products as accurately as possible.

Colours may appear slightly different depending on your device, screen settings or lighting.

Measurements and sizing information provided on our website are intended as a guide. Small variations may occur as part of the manufacturing process.

Product availability is subject to change.

ORDERS

When you place an order through our website, you will receive an order confirmation by email.

Receiving an order confirmation does not necessarily mean that your order has been accepted.

We reserve the right to cancel or refuse an order where reasonably necessary, including where:

  • An item is unavailable

  • There has been an obvious pricing or product-description error

  • We are unable to authorise payment

  • We suspect fraudulent or unauthorised activity

  • Delivery to the address provided is not possible

If we cancel an order after payment has been taken, you will receive a refund for the amount paid.

PRICES & PAYMENT

All prices displayed on our website are shown in GBP (£) unless otherwise stated.

Applicable delivery charges will be shown before you complete your purchase.

Payment must be made using one of the payment methods available at checkout.

Prices may change from time to time, but changes will not affect orders that have already been accepted.

DISCOUNT CODES & PROMOTIONS

Discount codes and promotional offers are subject to their individual terms.

Unless otherwise stated:

  • Only one discount code may be used per order

  • Discount codes cannot be exchanged for cash

  • Codes cannot normally be applied retrospectively

  • Promotions may be withdrawn or changed at any time before an order is placed

DELIVERY

Delivery times shown on our website are estimates.

Although we will make reasonable efforts to deliver your order within the estimated timeframe, delays can occasionally occur outside our control.

You are responsible for providing a complete and accurate delivery address.

Please see our Shipping & Delivery information for further details.

RETURNS & REFUNDS

We hope you love your Alerria pieces, but if something isn't right you may be able to return your purchase.

Your eligibility for a return, cancellation or refund depends on the circumstances and your statutory consumer rights.

Please see our separate Returns & Refunds Policy for full information about:

  • Change-of-mind returns

  • Return timeframes

  • Return postage

  • Faulty or damaged items

  • Incorrect items

  • Refunds

  • Exchanges

Nothing in these Terms & Conditions limits your statutory rights.

FAULTY OR INCORRECT ITEMS

If an item arrives faulty, damaged, not as described or you receive an incorrect item, please contact us as soon as possible.

Please include your order number and photographs of the issue where relevant.

Your statutory consumer rights are not affected by anything contained within these Terms & Conditions.

INTELLECTUAL PROPERTY

All content appearing on the Alerria website, including our:

  • Brand name

  • Logos

  • Product designs

  • Photography

  • Videos

  • Graphics

  • Website design

  • Written content

  • Marketing materials

is owned by or licensed to Alerria unless otherwise stated.

Content may not be copied, reproduced, distributed, commercially exploited or used to create derivative works without prior written permission from Alerria.

SOCIAL MEDIA & USER CONTENT

If you tag Alerria or otherwise share content featuring our products, we may contact you to request permission to feature that content on our website, social media channels or marketing materials.

We will not intentionally use your content for promotional purposes without the appropriate permission where permission is required.

THIRD-PARTY LINKS

Our website may occasionally contain links to third-party websites or services.

Alerria is not responsible for the content, availability or privacy practices of third-party websites.

OUR LIABILITY

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

To the extent permitted by law, Alerria will not be responsible for losses that were not reasonably foreseeable when your order was made or which arise from use of the website for business or commercial purposes.

EVENTS OUTSIDE OUR CONTROL

We will not be responsible for delays or failure to perform our obligations where caused by circumstances reasonably outside our control.

This may include disruption to postal or courier networks, transport delays, extreme weather, industrial action or other unforeseen events.

PRIVACY

Your personal information is handled in accordance with our Privacy Policy.

Please read our Privacy Policy for more information about how we collect, use and protect your personal information.

CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time to reflect changes to our business, website, services or applicable law.

The version published on our website at the time you place an order will normally apply to that order.

GOVERNING LAW

These Terms & Conditions are governed by the applicable laws of the United Kingdom.

Nothing in these Terms & Conditions affects any mandatory consumer rights available to you under applicable law.

CONTACT US

If you have any questions about these Terms & Conditions, please contact:

Alerria
Email: at.alerria@gmail.com

Last updated: August 2026