SHIPPING & DELIVERY

We want your Alerria order to reach you safely and as quickly as possible.

STANDARD UK DELIVERY

All UK orders are sent using Evri Standard Delivery.

Standard Delivery: £2.50

The £2.50 delivery charge applies to every order placed through our website.

International Orders

Alerria ships to the UK, Europe and the United States.

For orders shipped to the United States, all applicable import duties, taxes and customs fees are included in the shipping cost and paid upfront, so there should be no additional customs charges on delivery.

Orders shipped to Europe may be subject to local import duties, taxes and customs fees. These charges are not included at checkout and are the responsibility of the customer.

Customs charges vary by destination and are set by local authorities, so we recommend checking your country’s import requirements before ordering.

PROCESSING YOUR ORDER

Once you place your order, please allow 3–4 working days for us to carefully prepare and package your order before it is dispatched.

Orders placed on weekends or bank holidays will begin processing on the next working day.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information where available.

DELIVERY TIMES

After your order has been dispatched, Evri Standard Delivery typically takes 2–4 working days.

Please allow approximately 5–8 working days in total from placing your order to delivery.

Please allow approximately 5–8 business days for delivery to Europe and the United States. Delivery times are estimates and may occasionally be affected by customs processing or local carrier delays.

Please note that these are estimated timeframes and delivery may occasionally take longer due to circumstances outside of our control.

During busy periods, launches, sales or promotional events, there may also be a slight delay in processing orders.

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

If you haven't received your tracking information or your parcel appears to be delayed, please contact us with your order number and we'll be happy to help.

DELIVERY ISSUES

If your parcel arrives damaged, appears to have been opened, or you believe your order is missing, please contact us as soon as possible with your order number and any relevant photographs.

If your tracking information shows that your parcel has been delivered but you cannot locate it, please check with household members, neighbours and any safe-place information provided by the courier before contacting us.

We will do our best to assist you in resolving the issue.